When you finish, review your order, make any necessary changes, and submit your order by clicking "Checkout."
For personal orders, we accept credit cards (Visa, MasterCard, American Express, or Discover), debit cards, and/or souvenir cards. Please note that credit cards are processed the side by side concern day after you place your online order. For personal orders past postal service, you lot may pay by personal cheque or money order. Canadian and international customers pay in U.S. funds.
Schools, school districts, hospitals, and businesses may submit purchase orders, or pay in advance similar to personal orders.
You will receive your shipment within 5-10 concern days (10-xiv business days for Alaska, Canada, and Hawaii).
How can I submit a purchase club?
Email: e-purchaseorders@superduperinc.com
Fax Us/Canada: 1-800-978-7379
Fax International: 001-864-288-3380
Postal service: Super Duper Publications
PO Box 24997
Greenville, SC 29615
Delight note that purchase orders must have an official purchase order number and an authorized signature (the person responsible for paying the bills). If you lot are a first time business customer, we may require credit data prior to processing your order.
Can I identify my purchase order over the telephone? Since, we need a signed copy of every purchase order, nosotros are unable to accept them over the phone. To avoid duplication, if yous e-mail or fax the order, please do not send us the original.
Does Super Duper ever share my data? No, never!
Payment
How may I pay for my order? For personal orders, we accept credit cards (Visa, MasterCard, American Express, or Notice), debit cards, and/or gift cards. For orders by mail, you may pay by personal check or money society. Canadian and international customers pay in U.S. funds.
Can you bill me for my order? Personal orders must exist paid in advance. We invoice purchase orders, net thirty days.
Do you bill individual customers? No.
Taxes and Fees
Exercise U.S. customers have to pay state sales taxes? Yes. Super Duper Publications collects sales revenue enhancement in certain states equally required by law. The corporeality of sales tax will be calculated and applied to your order based on the shipping accost. For all other states, purchases may be subject to use revenue enhancement. For more information cheque with your respective taxing potency. Your purchase is non exempt merely because it is made over the Internet, by catalog or past other remote ways.
What if my school or business is exempt from sales taxation? Simply fax or send us a copy of your sales revenue enhancement exemption document, and we will not collect the tax. Certificates tin be emailed to taxexempt@superduperinc.com.
Please note that the exempt organisation must be making the purchase and listed as the "Bill-To" in social club for the sale to be considered tax exempt. If an individual makes the original purchase and then gets reimbursed by an exempt arrangement , the original auction is not considered tax exempt.
What virtually Canadian customers? All Canadian customers pay GST/HST of 5% and iv% customs/brokerage fees ($ten min - $l max).
Do Canadian customers pay any other charges? Non to Super Duper®. FedEx volition deliver your package directly to your home or school. Yous volition NOT be required to clear your goods through community or pay whatever boosted fees prior to the arrival of your package! Please remit payment in
U.S. funds. Canadian customers receiving their package via the USPS are notwithstanding required to pay the associated custom brokerage fees and taxes. All the same, this payment must be fabricated to the receiving post offices in U.Due south. funds, NOT to
Super Duper®. Why doesn't Super Duper® put Canadian pricing on its products? We believe our Canadian friends should only pay the bodily substitution rate at the time of their gild.
Shipping
Exercise U.Southward. and Canadian customers become Costless shipping? Yep, regular commitment service is FREE with a $75 minimum order later on discounts! However, the standard FREE shipping applies but to the face-to-face United States, Alaska, Hawaii, and Puerto Rico.
What if my order total is below $75? Don't worry, a flat rate of $9.95 will be applied to orders below $75.
Practice I yet get FREE shipping if I live in Alaska or Hawaii?Yes. With a $75 minimum lodge, customers in Alaska and Hawaii receive free aircraft, too. Withal, should you choose a specialty courier, y'all will be responsible for shipping costs.
How long volition it take to receive my guild? Information technology ordinarily takes 5-x business days for orders to accomplish U.S. customers and 10-xiv business days for them to arrive in Alaska, Hawaii, or Canadian locations. Please note that all shipments to an APO or FPO may take half dozen to 8 weeks. All shipments to Puerto Rico may take 7 to 10 business days.
What if I need to receive my order faster? Tell us to ship your lodge by next day or 2d day commitment. Yous pay simply the actual charges for this expedited service.
If my order is late, tin can you runway information technology downwardly for me? Yes. If you haven't received your guild within normal commitment time, email united states of america, and nosotros will track information technology down for y'all in a jiffy.
Do y'all ship to a street location or a P.O. Box? We send to street locations because our shippers simply evangelize to street addresses. We besides track your order with our shipper. If we send your club to a P.O. Box, we take no way of tracking it if the Postal service Office loses it.
Returns
What if I want to return a product? You may return whatever production in good condition that doesn't meet your needs within 90 days of purchase (except opened tests, examination forms, oral-motor products, and software). We will give you a speedy exchange or full refund. We will supplant open software with an verbal copy, only if the software is defective.
Click here to download the return class. Adobe® Reader® is required to view and impress this form. Click here to download Adobe® Reader®. For your convenience, return labels are included on this form. Ship render form and items to:
Returns Section
Super Duper® Publications
5201 Pelham Route
Greenville, SC 29615
We recommend you choose a aircraft method that allows you to track the society, but in case we don't receive information technology.
International Orders
How tin can I order products if I live outside the U.s.a.? We may have a reseller who carries Super Duper® products in your country. Click here or e-mail usa at customerhelp@superduperinc.com for a listing of resellers.
Can I order products directly from Super Duper®? Yeah, you can order directly from us in four ways:
1. Online - www.superduperinc.com (Fastest Method!)
two. International phone - 001-864-288-3536
three. International fax - 001-864-288-3380
four. Mail - P.O. Box 24997, Greenville, SC 29616 Se habla Español
Nous parlons Français
How much does shipping cost? When you lodge directly from Super Duper®, you pay actual shipping charges and brokerage/custom fees. These vary depending upon your location and the guild weight/size. If you give us your email address, we will get your approval for these charges prior to sending
the gild. To track your order more efficiently, we ship via UPS and FedEx. Since they both guarantee delivery, we volition supercede items if they are lost or damaged. Once we process your society, you may look delivery within 7-10 concern days. If you lot choose other aircraft options through the Mail service Office we cannot rail or replace your social club if it is lost.
Are boosted taxes and duties included in the price of my order? We do not collect duties and taxes for orders delivered to countries outside of the U.Due south. and Canada. Some countries impose additional duties and taxes when packages cross their borders. It is non possible for us to gauge these extra charges. Please check your local laws.
Do yous accept PayPal for international orders? No. Super Duper® does not currently ship PayPal orders exterior the United States
and Canada.
Apps
How practice I redeem a promo code or iTunes® gift certificate to purchase an App? Commencement you must launch the App Store℠ on your device. If y'all are not automatically taken to the homepage, you lot volition need to select the "Featured" option on the bottom left job bar.
From the homepage scroll to the bottom of the screen. Select the "Redeem" push button and enter your promo code. You will then be prompted to enter your iTunes® password.
Your App will download automatically and be added to your dwelling house screen.
Desire to pay for your Apple® Apps with a buy club? Click here to larn more. Have an business relationship? Login.
Does your school or company demand to purchase Apple tree® Apps in volume? Click here to learn more than. Have an account? Login.
Super Duper Distribution
Super Duper, Inc. is always looking for high-quality distributors of fun and unique educational merchandise. Please click hither to download the Distributor Request Form and return the class to jmoody@superduperinc.com or fax to 864-284-1160.
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